Terms & Conditions


  • Products once sold, shall never be returned in any circumstance
  • Products once packed, shall never be altered or exchanged with other items in any circumstance
  • We use Industry Packaging Standards to ship goods. Consumer is eligible to claim any damage to goods during transit provided concrete evidence of damage. Consumer is requested to make an un-boxing video of packet/carton you receive so that you can claim any damage. No damage shall be entertained in the lack of such evidences
  • Transportation charge is a variable which will depend upon total weight (including packaging) of the order and zone of the destination
  • Transportation cost may not match with the actual transportation tariff. The difference depends on weight of the packing material and distance. It may be lesser or higher than the actual amount charged. In either case, difference of amount will neither be charged nor refunded
  • Additional transportation charges will be levied to get back the same order if it returns back from the correct billing address
  • Gaurashtra holds all right to change the cancellation policy, refund policy and terms & conditions at any time without prior notification
  • Certain areas where delivery services are not available (like rural areas), cannot be served. In such case, a full refund will be issued. If customer insists to send the order through Indian Postal Services, then Gaurashtra.com shall not be liable for any kind of item theft or damage. Customer shall be responsible of all kinds of loss or damage to goods. No full or partial refund shall be given in this case
  • All special requests like delivery time, details change etc. are required to be submitted by the customer within 8 hours of placing the order. After that, no such request shall be entertained and customer will be responsible if order returns
  • Customer will be charged twice the amount of transportation cost if order is returned due to unavailability at recipient address, incorrect address, incorrect phone number details or late special request