Refund & Cancellation Policy
- Customers can request cancellation till 10 AM of the following day. Post that cancellation requests will not be entertained by any means and in any circumstance
- The order shall be considered as completed if it returns due to wrong billing information provided by the customer. To get back the same order, additional transportation charges will be paid by the customer
- 20% of the order amount (excluding transportation charges) + 100% transportation charges will be charged as a penalty if the customer wishes to have a refund in the above case
- A cancellation fee (Convenience + Payment Gateway Fee) of 10% (of the refundable amount) will be charged in the event of cancellation in case the customer requests for refund into the bank, 3rd party wallets, or credit card account
- NO CANCELLATION FEE will be charged in case the customer requests for refund into his/ her Gaurashtra Account Wallet (Store Credit) which adjusts automatically on the next purchase, user only pays the remaining amount to place the order
- In an event, where an order status is updated as delivered by the courier but the customer refuses the courier's delivery claim then all such disputes must be reported to Gaurashtra within 3 days from the date an order status is updated as delivered
- No refund shall be given if the customer refuses to accept the order once dispatched. Additional transportation charges will be levied to get the same order if it returns to the origin. Customers can request the same order again with additional transportation charges, post that this order will be forfeited and a refund shall not be given.
- In case the refund is given to the customer's account, the customer will be liable for the account details provided. Gaurashtra will not be responsible and liable for a refund, partial or complete if bank account details (in which the customer has requested for refund) are found incorrect or inactive
- No refund or compensation of shipping charges in any form will be given by Gaurashtra to the customer in case the customer chooses delivery of items/ parcel/articles through means other than logistics services provided by Gaurashtra to ship an item/ parcel/ article.
SUBJECT TO DELHI JURISDICTION ONLY.