Privacy Policy
PRIVACY POLICY
Gaurashtra
Enterprises (referred to as “We” or “Our” or “Us”) is a sole proprietorship
which provides various technology related services/platforms under the brand
name ‘Gaurashtra’. Please read this privacy policy carefully while accessing or
using the website/mobile application of Gaurashtra or any other platform/tool
developed by Gaurashtra Enterprises. You agree to be bound by the terms
described herein. Using or accessing of Gaurashtra’s website/mobile
application/platform/tool will be considered as a deemed acceptance of this
policy.
Introduction:
This privacy
policy (“Privacy Policy”) applies to the use or access of the domain
name/website https://www.gaurashtra.com, Gaurashtra’s mobile application and
any of the platform/tool developed by Gaurashtra Enterprises from time to time.
The Privacy Policy constitutes an integral part of the agreements / terms and
conditions of use between Gaurashtra Enterprises and its merchants and
users/customers. The website, mobile application and platforms/tools developed
by Gaurashtra are individually referred to as the “Platform”.
The
Platform(s) inter-alia facilitates more comfortable form of e-commerce in
relation to sale of various products (referred to as “Services”).
The Services
would be made available to such persons who have agreed to become user of the
Platform (referred to as “You” or “Your” or “Yourself” or “User”, which term
shall also include persons who are accessing the Platform merely as visitors or
who undertakes any of the Service) in accordance with the Platform’s terms of
use as may be formulated by Gaurashtra Enterprises from time to time (referred
to as “Terms of Use”).
Click here to access the Terms of Use
Reasonable
Security Practices:
We have
implemented reasonable security practices and procedures that are commensurate
with the information assets being protected and with the nature of our
business. While we try our best to provide security that is commensurate with
the industry standards, however because of the inherent vulnerabilities of the
internet, we cannot ensure or warrant complete security of all information that
is being transmitted to Us.
For the
purpose of providing the Services and for other purposes identified in this
Privacy Policy, we are required to collect and host certain data and information
of the Users. We are committed to protecting the Personal Information (as
defined below) of the Users and take all reasonable precautions for maintaining
confidentiality of the User’s Personal Information.
Purpose:
This Privacy
Policy has been designed and developed to help You to understand the following:
a) The type
of Personal Information (including Sensitive Personal Data or Information) that
we collect from the Users;
b) The
purpose of collection, means and modes of usage of such Personal Information by
the Company;
c) How and
to whom, Gaurashtra Enterprises will disclose such information;
d) How Gaurashtra
Enterprises will protect the Personal Information including Sensitive Personal
Data or Information that is collected from the Users; and
e) How Users
may access and/or modify their Personal Information.
Personal
Information/Sensitive Personal Data:
“Personal
Information” means
any information that relates to the User, which, either directly or indirectly,
is capable of identifying the person concerned.
“Sensitive
Personal Data or Information” means personal information of a User relating to password;
financial information such as bank account or credit card or debit card or
other payment instrument details; physical, physiological and mental health
condition; sexual orientation; medical records and history; biometric
information; any detail relating to the above as provided to or received by the
Company for processing or storage. However, any data/information that is freely
available or accessible in public domain or furnished under the Right to
Information Act, 2005 or any other law shall not qualify as Sensitive Personal
Data or Information or Personal Information.
Types
of Personal Information collected by Gaurashtra Enterprises:
While using
our Services, we may collect the following categories of Personal Information
from the Users:
• Name;
• Email
address;
• Address
(including country and pincode);
• Mobile Number;
• Password
chosen by the user;
• Any of the
aforesaid information pertaining to the customer/buyer of the User; and
• All other
personally identifiable information/details as the User may share from time to
time (including personally identifiable information/details of the
customer/buyer of the User).
Hereinafter
collectively referred to as “User Information”.
We may also
keep records of telephone calls received and made for making inquiries, orders,
or other purposes for the purpose of administration of services.
Internet
Use:
We may also
receive and/or hold information about the User’s Internet Protocol (IP) address
of each User's computer (or the proxy server a User used to access the World
Wide Web), User's computer/mobile/tablet operating system and type of web
browser, the User is using as well as
the name of User's ISP. The Platform may use temporary cookies to store certain
data (that is not Sensitive Personal Data or Information) that is used by Us
for the technical administration of the Platform, research and development, and
for User administration. In addition,
• We do not
knowingly collect Personal Information from children; and
• We may in
future include other optional requests for information from the User including
through User surveys or survey calls in order to help Us customize the Platform
to deliver personalized information to the User and for other purposes as
mentioned herein. Such information may also be collected during
surveys/contests conducted by Us. Any such additional Personal Information will
also be processed in accordance with this Privacy Policy.
Purposes
for which We may use the Information:
We will
retain User Information only to the extent it is necessary to provide one or
more Services. By providing your information, you consent to the collection,
sharing, disclosure and usage of the information in accordance with this
Privacy Policy. The information, which we collect may be utilized for various
business and/or regulatory purposes including but not limited for the following
purposes:
a)
Registration of the User on the Platform;
b)
Processing the User’s orders/requests and provision of various Services;
c) Sending
timely/periodical updates to the User and its customers;
d)
Completing transactions with Users effectively and billing for the
products/Services provided;
e) Technical
administration and customization of Platform;
f) Ensuring
that the Platform content is presented to the Users in an effective manner;
g) Delivery
of personalized information and target advertisements to the User;
h)
Improvement of Services, features and functionality of the Platform;
i) Research
and development and for User administration (including conducting user
surveys);
j) For
purposes of research, analysis, business intelligence, reporting and
improvement/development/advancement of Gaurashtra Enterprises, Platform and/or
the Services;
k) Dealing
with requests, enquiries, complaints or disputes and other customer care
related activities including those arising out of the Users’ request of the
Services and all other general administrative and business purposes;
l)
Communicate any changes in our Services or this Privacy Policy or the Terms of
Use to the Users;
m)
Investigating, enforcing, resolving disputes and applying Our Terms of Use and
Privacy Policy, either ourselves or through third party service providers; and
n) To comply
with applicable legal requirements and our various policies/terms.
Disclosure
and Transfer of User’s Personal Information:
We may need
to disclose/transfer User’s Personal Information to the following third
parties:
To
Government and judicial institutions/authorities, to the extent required:
a) Under the
laws, rules, and regulations and/or under orders of any relevant judicial or
quasi-judicial authority;
b) To
protect and defend the rights or property of Gaurashtra Enterprises;
c) To fight
fraud and credit risk;
d) To
enforce Our Terms of Use (to which this Privacy Policy is also a part); or
e) When We,
in its sole discretion, deems it necessary in order to protect its rights or
the rights of others.
We may also
make all User Information accessible to its employees and data processors/third
party vendors only on a need-to-know basis. All the employees and data
processors/third party vendors, who have access to, and are associated with the
processing of User Information, are obliged to respect its confidentiality.
However, We do not disclose the information, individually labelled or
aggregated, obtained through Marketplace APIs on behalf of a User to other
users or any outside parties, unless required by the law.
Non-personally
identifiable information may be disclosed to third party ad servers, ad
agencies, technology vendors and research firms to serve advertisements to the
Users. The Gaurashtra Enterprises may also share its aggregate findings (not
specific information) based on information relating to the User’s internet use
to prospective, investors, strategic partners, sponsors and others in order to
help growth of Gaurashtra Enterprises.
We may also
disclose or transfer the User Information, to another third party as part of
reorganization or a sale of the assets or business of Company. Any third party
to which the Company transfers or sells its assets will have the right to
continue to use the Personal Information and/or other information that a User
provides to Us.
Links
to Third-Party:
The links to
third-party advertisements, third party websites or any third-party electronic
communication services (referred to as “Third Party Links”) may be
provided on the Platform which are operated by third parties and are not
controlled by, or affiliated to, or associated with Gaurashtra Enterprises,
unless expressly specified on the Platform.
If You
access any such Third-Party Links, we request You to review the concerned
website’s privacy policy. We shall not be responsible for the policies or
practices of Third-Party Links.
Security
Practices and Procedures:
Gaurashtra
Enterprises adopts reasonable security practices and procedures to implement
technical, operational, managerial and physical security control measures in
order to protect the Personal Information in its possession from loss, misuse, unauthorized
access, disclosure, alteration and destruction.
Gaurashtra
Enterprises takes adequate steps to ensure that the third parties to whom the
User Information may be transferred to, adopts to the reasonable level of
security practices and procedures to ensure security of such Information.
You hereby
acknowledge that the Company is not responsible for any intercepted information
sent via the internet, and You hereby release Us from any and all claims
arising out of or related to the use of intercepted information in any
unauthorized manner.
User's
rights in relation to their personal information collected by Gaurashtra
Enterprises:
All the
information provided to Gaurashtra Enterprises by a User, including Sensitive
Personal Data or Information, is voluntary. User has the right to withdraw his/her/its
consent at any time, in accordance with the terms of this Privacy Policy and
the Terms of Use, but please note that withdrawal of consent will not be
retrospective.
Users can
access, modify, correct and delete the Personal Information provided by them
which has been voluntarily given by the User and collected by Gaurashtra
Enterprises in accordance with this Privacy Policy and Terms of Use. However,
if the User updates his/her information, Gaurashtra Enterprises may keep a copy
of the information which User originally provided to Gaurashtra Enterprises in
its archives for User documented herein. In case the User seeks to update or
correct, his/her Personal Information, the User may exercise these rights by
emailing Gaurashtra Enterprises at info@gaurashtra.com and communicate the
change(s) for updating the records held by Gaurashtra Enterprises.
In case the
User does not provide his/her information or consent for usage of Personal
Information or subsequently withdraws his/her consent for usage of the Personal
Information so collected, Gaurashtra Enterprises reserves the right to
discontinue, in part or full, the Services/associated features and benefits for
which the said information was sought.
For
how long Gaurashtra Enterprises keeps the Personal Information:
Gaurashtra
Enterprises will retain your Personal Information for as long as needed to
fulfil the purpose for which it was collected and for a reasonable period
thereafter in order to comply with audit, contractual, technical and legal
requirements and/or to resolve any future disputes. We may retain aggregated or
de-identified data indefinitely or to the extent allowed by applicable law.
Changes to this Privacy Policy: We may update this Privacy Policy from time to
time. Thus, you are advised to review this page/policy periodically for any
changes. Your continued usage of the Services shall constitute your acceptance
of the amended/updated Privacy Policy.
Complaints
and Grievance Redressal:
Any
complaints, abuse or concerns with regards to content and or comment or breach
of these terms/Privacy Policy shall be immediately informed to Gaurashtra
Enterprises on the address mentioned below in writing or through post
Gaurashtra Enterprises,
27/14, Gali No. 6, 60 ft. Road, Vishwas Nagar
Delhi - 110032
info@gaurashtra.com