Terms & Conditions

 

 
 
  • Products once sold, shall never be returned in any circumstance

 

  • Products once packed, shall never be altered or exchanged with other items in any circumstance

 

  • Though we will send items with durable packing so that they do not get leaked, cracked or shattered during transportation; still if any damage happens during transportation, Gaurashtra will not be responsible for that

 

  • Transportation charge is a variable which will depend upon total weight (including packaging) of the order and zone of the destination

 

  • Extra grams will be considered into next kilogram. For example, 1.3 kg will be considered as 2 kg in transportation

 

  • Transportation cost may not match with the actual transportation tariff. The difference depends on weight of the packing material and distance. It may be lesser or higher than the actual amount charged. In either case, difference amount will neither be charged nor refunded

 

  • Additional transportation charges will be levied to get back the same order if it returns back from the correct billing address

 

  • Gaurashtra holds right to change the cancellation policy, refund policy and terms & conditions at any time without prior notification

 

  • If any discount is given by our payment partner which charges the payment from the customer. Gaurashtra.com will not take part in any dispute caused in  discount related issues. Customer must contact the payment gateway directly for such issues

 

  • Certain areas where delivery services are not available (like rural areas), cannot be served. In such case, a full refund will be issued. If customer insists to send the order through Indian Postal Services, then Gaurashtra.com shall not be liable for any kind of item theft or damage. Customer shall be responsible of all kinds of loss or damage to goods. No full or partial refund shall be given in this case

 

  • All special requests like delivery time, details change etc. are required to be submitted by the customer within 8 hours of placing the order. After that, no such request shall be entertained and customer will be responsible if order returns back

 

  • Customer will be charged twice the amount of transportation cost if order is returned due to unavailability at recipient address, incorrect address, incorrect phone number details or late special request