How we deliver
₹ 0 Shipping charges:
- No minimum order value is required.
- The customer has to collect the order on his/ her own from our collection center at his/ her own expense.
- In case the customer wants to buy more items, he/ she has to place a new order on our website or mobile. Cash or retail sale will not be allowed.
- A standard cancellation fee will be applied in case of order cancellation.
- The order will be handed over to the customer outside the collection centers. Entry inside the collection center will not be allowed.
- In the case of 'Cash on Delivery' payment option, standard cash handling charges of ₹40 will be applicable.
Gaurashtra aims to dispatch your order from our facility within one business day from the day an order is placed. Dispatch time may vary basis the place it has to be sent. For example: If an order need to be delivered to a remote or rural area where no private logistic partner is available to deliver or if an incomplete address** is provided by the user then we use Indiapost as the last available option to arrange delivery in such areas. Dispatch with Indiapost might take a little longer owing to several factors (such as system/server issues, government or public holidays) which are out of our control.
Gaurashtra depends on the 3rd party couriers to arrange deliveries every day. Therefore delivery time quoted by Gaurashtra is always tentative and not guaranteed. Transit time varies for each pincode and might get affected due to several factors which are beyond our control such as natural calamities, riots, protests and all other activities which might become an obstacle in the movement of your shipment. Pincode checker is available on all product pages right below the "Add to cart" button. Similarly, you can also get the estimated delivery time using your area pincode in the Gaurashtra Android and iOS mobile app.
Selection of the courier - Gaurashtra majorly uses Delhivery, Bluedart, Amazon, Ecom Express, and Xpressbees to arrange deliveries every day all across India. We have a system which keeps a record of every shipment movement and delivery performance in each pincode by the respective courier. Since, the performance of each courier in every pincode is never constant therefore when a user places an order then our team uses the performance data to decide the best performing courier at the time an order is placed.
Shipping fee calculation:
The shipping fee is calculated basis of your overall order weight which includes packaging stuff, carriage belts, carton box, tape, etc. The shipping fee will be shown to the user before an order is completed. The shipping fee is decided to keep all costs into consideration such as packaging stuff (safeguard materials), carriage belts, carton box, tape, etc. We apply a standard shipping fee for a particular region, whereas the courier assigned for the final delivery to the end user charges on the basis of various factors such as the courier partner, distance, region, and the mode of delivery. Therefore, in either case, the difference in the amount will neither be charged to the buyer nor refunded.
Eligibility for returns
Customers are requested to not accept the order in case the package is damaged in any sort. This measure prevents theft cases done by courier boys or transitional middlemen. If the package is returned back to us, a new and same shipment will be sent to the customer from our side. If customer accepts a damaged shipment, Gaurashtra will not be liable for any missing or damaged product(s).
**Example of an Incomplete address below:
Delivery agents are not bound to call and collect the complete delivery address. On an average, a delivery agent has 50 to 60 shipments to deliver every day. If delivery agent spends 2 minutes on each shipment then 2 hours will be spent over the phone only asking for the complete address. therefore, we humbly request all our users to mention complete address with applicable house number, street name/number, block, sector, khand, landmark along with correct pincode to help us ensure a smooth and an effortless delivery experience for you and the delivery agent.